It is the responsibility of the cardholder to report the loss of a Purchasing Card immediately to US Bank and to the UNO Procurement Department.
Immediate Action for a Lost or Stolen Card
If a Purchasing Card is lost or stolen, the cardholder must immediately contact U.S. Bank. Representatives are available 24 hours a day, seven days a week.
When reporting a lost or stolen card, the cardholder must tell the representative the call is regarding a University of Nebraska Purchasing Card.
Lost or Stolen Card: 1.800.344.5696What to Do After You Report
After reporting the lost or stolen card to U.S. Bank, the cardholder must also immediately contact:
UNO Purchasing Card Program Administrator
Lynn McAlpine208 EAB
Phone: 402.554.3514
If you are calling outside of normal business hours, please leave a voice message and we will return your call as soon as possible.
Purchasing Card Transaction Disputes
If there is a charge that is not recognized by the cardholder, or if it appears to be incorrect, the first step is to try to contact the vendor.
If there is no resolution the cardholder should contact U.S. Bank at 1.800.344.5696.
If there is no resolution from this process, the cardholder must contact the Purchasing Card Program Administrator.
All disputed/questioned items MUST be communicated to the Program Administrator within thirty (30) days of the monthly cycle date. Your request will be sent directly to U.S. Bank.
During the investigation, a credit will be issued to the cardholder's account for the amount questioned. When U.S. Bank has completed its investigation, the cardholder will be notified of the resolution.
If the dispute is not settled in the favor of the cardholder, the account will be charged for the disputed transaction amount.