Emergency Operations Center Software Landscape
An Emergency Operations Center (EOCs) is a centralized entity that is activated in response to disasters, outbreaks, or other types of large-scale events. When activated, the EOC manages city, county, and state employees in order to command and control response effort efficiency and effectiveness.
EOC software has existed for quite some time with little to no oversight in its design. This project is focused on gathering the features, uses, and gaps that EOC software provides. The goal of this project is to offer a set of features, requirements, and guidelines that EOC software should provide.
Contact: Nick LaLone
Next-Generation 9-1-1 and HCI
Human-computer interaction is a discipline focused on the relationship between people and computers. While this discipline has existed since the early 1980s, HCI has yet to engage the 9-1-1 emergency telephone service. First formed in the late 1960s, 9-1-1 has provided easy telephone-based access to emergency services.
However, as mobile devices have become more common, people are using telephones less and less. The Next-Generation 9-1-1 Initiative seeks to extend 9-1-1 service not only to text messaging, but would allow 9-1-1 to receive photos, videos, and other forms of instant messaging.
Through NG9-1-1, it has become imperative that HCI researchers begin to address interface and design issues that have long-hindered this important initiative. In doing so, not only could mobile devices gain text-based access to 9-1-1, but 9-1-1 centers would gain important abilities to distribute multimedia data to those responders who need it.
Contact: Nick LaLone