MavCONNECT consists of several Salesforce Products:
- Student Success Hub (current students): Used by academic advisors, financial aid, and learning communities
- Service Cloud (recruitment): Used by Undergraduate Admissions, International Programs, Graduate Studies, Workforce Partnerships and New Student & Family Programs
MavCONNECT Advisory Boards
The MavCONNECT Advisory Boards (SSH and Service Cloud) will consist of system users representing each of the key functional, organizational, and technical areas. These representatives will be users of the system’s data and processes and will have a good understanding of their unit’s interaction with the MavCONNECT system.
The MavCONNECT Advisory Boards will be the first point of contact for any issues/bugs in your area:
- Create and deploy training strategies
- Identify potential enhancements
- Provide user feedback
Student Success Hub Advisory Board
| Name | College |
|---|---|
| Katie Hansen | CPACS |
| Leanna Hyatt | HCRC |
| Hanna Wanzenried Solberg | CEHHS |
| Patty Shearer | Goodrich |
| Alli Devney | Success Academy |
| Nicole Franta | Engineering |
| Stephanie McGowan/Cara Ortega | Registrar |
| Alana White | CAS |
| Mindy Hunke | DCS |
| Delaney Vaccaro-Bednar | Financial Support and Scholarships |
| Cathy Stout | IS&T |
| Megan Lee | CFAM |
| Patti Edwards/December Lange-Treacy | CBA |
| Jasmyn McAlister/Kelly Irby | TLC |
| Lucy Morrison | Honors |
Service Cloud Advisory Board
| Name | Department |
|---|---|
| Rashonda Austin | Undergraduate Admissions |
| Kate Bard | New Student & Family Programs (NSFP) |
| Chris Trabold | Graduate Studies |
| Louisa Ehrlich | International Programs |
| Eric Wolford | Workforce Partnerships |
Training Resources and Documentation
If you have access to MavCONNECT (Student Success Hub) and need access to the Bridge training, please email unomavconnect@unomaha.edu.
If you are a current user, there is a resource SharePoint available to you as well.
Frequently Asked Questions
Who can use Salesforce Student Success HUB (SSH)?
There are a limited number of licenses available. Currently, only former active MAvTRACK (Starfish) users qualify for a SSH license.
What are the key features of SSH?
- Manage/schedule appointments
- Improve engagement between students and their UNO support systems
- Facilitate collaboration and communication among UNO Staff members and students
- Document student's academic journey via notes
- Provide academic guidance to students via success plans
- Visualize essential enrollment and retention metric via reports and dashboards
Who do I connect with if I am encountering issues with SSH?
Each college has an assigned SSH Advisory Board Representative. These individuals serve as the train-the-trainers for their area and the first point of contacts for issues/bugs.
Can staff/faculty see the MavCONNECT student portal?
Your SSH representative has access to MavCONNECT SharePoint where there is a PowerPoint dedicated to the student portal.
How to access MavTRACK legacy notes?
Click on the following link to access old notes from MavTRACK by logging in to MavTRACK (read-only mode): https://unomaha.starfishsolutions.com/starfish-ops
Can I search students using their NUID on MavCONNECT?
Student scan be searched using their NUID, Name, Email, and Phone number.
Why am I unable to see the chatter posts on the student's advising case record in SSH?
Chatter posts created on the contact record are only visible under the activity section of the student's contact record. Chatter posts created on the advising case record are only visible under the activity section of the student's advising case record.
Do the emails that are sent out from MavCONNECT address the student using the student's legal or chosen name?
Emails that are sent out from MavCONNECT addresses the student using their chosen name.
Is the Student Portal Profile URL accessible to all students?
ALL students can access the profile URL. However, students will be able to see the "Schedule an Appointment" button ONLY for advisors that are assigned to them on their success team. If the advisor is not assigned to them and is not in there success team, the student will be able to see in the profile URL except the "Schedule an Appointment" button. Hence, students can access this link, advisors (since they are not students) will receive an error upon clicking this link.
Why is SSH requiring me to put in appointment length for all the topics, including the ones that I don't advise for?
Initially there must be appointment lengths for all topics, but students will still only see the topics you select in your recurring availability.
Can I select "All" topics while creating a recurring availability in SSH?
No, it is required to be as granular as possible and specify the topics that you will be advising for while creating recurring availabilities.