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Help ITS Improve Customer Service

Help ITS improve their services by responding to a feedback email that will follow your help request.

ITS worker helping someone at the ITS help desk

Information Technology Services wants to provide the best experience to students, faculty and staff. To ensure they’re meeting your expectations, ITS wants to hear from you on how they’re doing.

ITS has asked HDI, an independent industry association, to randomly select closed ITS Help Desk requests for a customer service satisfaction survey.

Beginning on Oct. 1, if you contact the ITS Help Desk, and a Help Desk ticket or service request is created for you, you may receive an email from “ITS University of Nebraska” with the subject line “How well did the ITS Help Desk serve you?” We would appreciate you sharing your feedback through this one-minute customer service satisfaction survey.

If you have any questions, feel free to contact the campus Help Desk at support@nebraska.edu or call 308-865-8363.

About the University of Nebraska at Omaha

Located in one of America’s best cities to live, work and learn, the University of Nebraska at Omaha (UNO) is Nebraska’s premier metropolitan university. With more than 15,000 students enrolled in 200-plus programs of study, UNO is recognized nationally for its online education, graduate education, military friendliness and community engagement efforts. Founded in 1908, UNO has served learners of all backgrounds for more than 100 years and is dedicated to another century of excellence both in the classroom and in the community.

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