Losing a MavCARD or having it stolen can be stressful, but taking immediate action is important to prevent potential misuse. When a MavCARD is lost or stolen, the following steps should be followed.
Step 1: Report It Immediately
As soon as a MavCARD is discovered to be lost or stolen, it is crucial to report it promptly. Several reporting methods are available:
- Visit the MavCARD Services Office: Located in the Milo Bail Student Center, Room 216
- Call the MavCARD Services Office: 402.554.2220
- Use Online Options: MavCARD GET Online or the MavCARD GET Mobile App
- These options are available 24/7 to ensure the card is quickly deactivated.
Step 2: Deactivate the Card
When the loss is reported, the card will be deactivated to prevent unauthorized use.
- Through the MavCARD GET Online Option: Reporting the card as lost or stolen will deactivate it in real-time, immediately stopping any further use.
- Through MavCARD Services: Reporting in person or over the phone will result in deactivation by MavCARD Services to prevent unauthorized access.
Step 3: Replace or Reactivate Your MavCARD
After deactivation, either a replacement or reactivation may be necessary, depending on the situation:
- To Replace a Lost or Stolen MavCARD: Visit the MavCARD Services Office to request a replacement. You must present a valid government-issued photo ID (driver's license, passport, or military ID) to verify your identity. A non-refundable fee of $15 will be charged for reprinting.
- To Reactivate a Found MavCARD: Visit the MavCARD Services Office for reactivation.
Once a replacement card has been issued, the original card will be permanently deactivated and cannot be reactivated.
Important Note: The University is not responsible for unauthorized use or charges on a lost or stolen MavCARD. Prompt reporting minimizes the risk of misuse.